Privacy Policy

Effective Date: 9 September 2026
Last Updated: 9 September 2026

Rich Minds Wealth Management (M) Sdn. Bhd. (“Rich Minds”, “we”, “us”, or “the Company”) respects your privacy and is committed to protecting the personal data collected through the richmindsconsultant.my website.

This Privacy Policy explains the types of information we collect, the purposes for which the information is used, the parties who may receive it, and your choices and rights concerning your personal data.

1. Information We Collect

When you use our website, submit an enquiry form, or contact us via WhatsApp, we may collect the following information:

Full name;
Telephone or WhatsApp number;
Type of service selected;
The content of your enquiry or message;
Information and documents that you voluntarily submit;
Communication notes and follow-up status;
Date and time of your enquiry;
The page or source that directed you to the form;
IP address, device type, browser type, and related technical information;
Cookies, analytics data, and website interaction data; and
Information about the advertising campaign that directed you to our website.

Please do not submit any information or documents that are not required during the initial enquiry stage.

2. Purposes of Data Collection

We may use your personal data for the following purposes:

To respond to enquiries submitted to us;
To contact you by telephone or WhatsApp;
To understand the type of licensing consultancy service you require;
To conduct an initial assessment of your service requirements;
To manage and record enquiries in our customer relationship management system;
To assign enquiries to the appropriate consultant;
To provide information about the required documents, processes, and next steps;
To improve the content, performance, and user experience of our website;
To measure the effectiveness of our marketing campaigns;
To prevent misuse, spam, or suspicious activities;
To comply with legal and regulatory requirements; and
To carry out any other purposes communicated to you at the time your data is collected.

Submitting an enquiry form does not guarantee that any licence application will be approved. All applications are subject to the applicable requirements, supporting documents, assessments, and decisions of the relevant authorities.

3. Enquiry Forms and WhatsApp

When you submit a form through our website:

The information provided in the form will be recorded in Rich Minds’ lead management system;
A draft WhatsApp message will be generated based on the information you provide; and
You will still need to tap the “Send” button in the WhatsApp application to send the message.

Your use of WhatsApp is subject to WhatsApp’s own Terms of Service and Privacy Policy. We have no control over how WhatsApp processes your information once you leave our website.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Ensure that the website functions properly;
Remember user preferences;
Measure website traffic and usage;
Evaluate the performance of our webpages and marketing campaigns;
Prevent spam and misuse; and
Display or measure more relevant advertisements.

With your consent, marketing technologies such as Meta Pixel, Google Ads, Google Analytics, or TikTok Pixel may be used. These service providers may receive technical information such as your IP address, device type, pages visited, and actions taken on the website.

You may accept, reject, or manage non-essential cookies through the cookie settings available on our website or in your browser. Rejecting certain cookies may affect some website features or functionality.

5. Sources of Personal Data

We may obtain your personal data:

Directly from you;
Through forms submitted on our website;
Through WhatsApp, telephone calls, or other forms of communication;
Through Meta, Google, or TikTok lead forms when you have provided your consent;
From authorised consultants or representatives; and
From analytics providers and advertising platforms in connection with your interactions with our campaigns.

We do not purchase or use lists of personal data obtained without the appropriate consent.

6. Disclosure of Information

Your personal data may only be disclosed, where necessary, to:

Authorised Rich Minds employees and consultants;
Hosting, database, security, and technical support providers;
Communication service providers such as WhatsApp;
Analytics providers and advertising platforms such as Google, Meta, and TikTok;
Professional service providers appointed by the Company;
Government authorities or regulatory bodies where required by law; and
Other parties whom you have expressly authorised.

We do not sell or rent your personal data to third parties.

7. Transfer of Data Outside Malaysia

Certain technology, analytics, communication, or advertising service providers may store or process information on servers located outside Malaysia.

Where applicable, we will take reasonable steps to ensure that such data is protected in accordance with applicable laws and appropriate data protection requirements.

8. Data Security

We implement reasonable administrative, technical, and organisational measures to protect personal data against:

Loss;
Misuse;
Unauthorised access;
Unauthorised alteration; and
Unauthorised disclosure or destruction.

However, no method of transmitting or storing data over the internet can be guaranteed to be completely secure.

9. Data Retention Period

Personal data will be retained for as long as necessary to manage enquiries, provide services, fulfil the purposes described in this Privacy Policy, and comply with legal and operational requirements.

The proposed retention period for lead records is up to 24 months following the most recent interaction, unless a longer period is required by law, in connection with a dispute, or for an ongoing service engagement.

[CONFIRMATION REQUIRED: Rich Minds should determine whether this 24-month retention period is consistent with the Company’s internal procedures.]

When personal data is no longer required, we will take reasonable steps to delete, securely destroy, or anonymise it.

10. Your Rights

Subject to applicable laws, you may:

Request access to your personal data;
Request the correction of inaccurate information;
Withdraw certain consent that you have previously provided;
Request that we stop using your information for direct marketing;
Request an explanation of how your information is used; or
Request the deletion of your data when its retention is no longer necessary or legally required.

We may need to verify your identity before fulfilling a request.

The withdrawal of consent will not affect any processing lawfully carried out before we receive your request.

11. Direct Marketing

We will only use your telephone number, WhatsApp number, or other contact information for direct marketing where there is an appropriate legal basis or where you have provided your consent.

You may stop receiving marketing communications at any time by:

Replying “STOP” via WhatsApp;
Informing our consultant; or
Contacting the Company using the contact details provided below.

A request to stop receiving marketing communications will not prevent us from contacting you where necessary to manage your enquiry or provide an ongoing service.

12. Links to Third-Party Websites

Our website may contain links to WhatsApp, Meta, Google, TikTok, or other third-party websites and services.

This Privacy Policy does not govern third-party websites or services. You are encouraged to review their respective privacy policies before providing any personal information.

13. Children’s Personal Data

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

If you believe that a person under the age of 18 has submitted personal information to us, please contact us so that we may take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal requirements.

The latest version will be published on this page together with the date on which it was last updated.

15. Contact Us

For enquiries or requests concerning access to, correction of, or deletion of your personal data, please contact:

Rich Minds Wealth Management (M) Sdn. Bhd.
No. 29B, Jalan Memanda 7,
Ampang Point, 68000 Ampang,
Selangor, Malaysia.

Office telephone: 03-4265 0887
WhatsApp: 011-6399 5484
Privacy email: [ sales@richmindsconsultant.my ]

Website: https://richmindsconsultant.my